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FAQs

Q: I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2-3 business days processing time. After that, your order will be packed and shipped within 24 hours.

Q: HOW LONG IS THE SHIPPING TIME?
For the United States, Canada, United Kingdom, Australia: You can expect your package to arrive in 10-18 business days.

*Please note that these are estimated delivery times, and may slightly adjust based on such things as storms, and tariff delays.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.

Your order may be delivered to you by either the USPS or a local courier. If you are not home when the delivery is made, a notice card may be left by USPS to advise on how and where your delivery can be collected.

Q: WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for most orders. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to curate high quality yet affordable products.

Q: CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@floravida.com. All you need to do is send us an email with the subject line "CANCEL".

Q: I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@floravida.com. If the address is wrong, we can correct this within 24 hours.

Q: MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite our best efforts, shipping services can sometimes damage packages in route.

If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

Q: It Says My Address Is Not Found

A: We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com "find zip code" can help you find your specific abbreviations and how USPS will verify your address.

 

Q: I Don't Understand Your Sizing Chart.

A: If you lay out flat a shirt you own now that is comfortable and measure across at the bottom of the sleeves, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the chart are for the shirt, not the person that is meant to wear it.

 

Q: How Do I Return Or Exchange My Shirt?

A: Please Email us at support@floravida.com and let us know what the problem is! We will work with you to correct the issue. Please remember, these are custom printed shirts, made to order. Once printed, we cannot un-print them or return them to stock. So, we will work to ensure you are satisfied with your purchase!

 

If a refund is determined to be warranted, we will process a refund for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.)

 

Q: How Long Does Printing Usually Take?

A: Printing times can vary. Currently we are printing mostly 24-72 hours

 

Q: There Is A Faint Outline Around My Shirt Design.

A: Some shirts are pre-treated prior to printing. Don't worry, it will disappear the first time you wash the shirt.

 

Q: You Made A Mistake On My Order.

A: Email us at support@floravida.com and we'll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) contact you to correct it.

Q: I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products not stocked in-house,. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once. You can simply using your tracking# to locate the other units.

 

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

Please feel free to contact us and we will do our best to reply within 24 hours :)